Stage 5 · Team enablement
Your team already uses AI every day. The rules do not exist yet.
We sit with your team for four weeks and write the rules together: what AI may answer, what a person must handle, and who checks the results.
- 4 weeks
- Customer service teams
- 1 page of working rules
We work inside the work that is already running.
Example
The team’s working boundary
- “Are you open on Saturday?”AI answers
- “When will my order be sent?”AI answers
- “My invoice is wrong, why?”To a person
- “I want to make a complaint.”To a person
How it works
Writing the boundaries
Together with the team, we write down what AI may answer and what has to go up to a person. The result is one page that is used every day.
Setting up the tools
If the team needs them, we set up supporting tools such as reply templates, WhatsApp flows and review sheets, and nothing beyond what gets used.
Checking the results
Every week, the team’s work is reviewed against a simple rubric and kept as a record of evidence. At the end of week four, the manager receives the report.
After four weeks
Everyone decides for themselves when to use AI, and nobody checks.
The boundaries are written down, the tools are shared, and one responsible person reviews the results every week.
If the team does not yet have one piece of routine work that runs every day, we cannot start yet.
That is what the Routine Work Map is for. It is free and takes 15 minutes, with no account.