Step 04
Workflow Maintenance
A workflow running in real operations needs monitoring and adjustment as the work or the data changes.
Why this step exists
From week four of the pilot, the people operating the workflow are your own. What does not stop on its own is the maintenance: the work changes, the data changes, and the agents need adjusting.
What we do
Monitor the agents on a workflow that is already running.
Adjust the steps when the work or the data changes.
Report against the baseline at agreed intervals.
Flag when a step should be handed back to a person.
What is not included. A new workflow is not maintenance. Every new workflow is scoped as its own pilot, with its own baseline and its own decision.
Two paths once the pilot ends
- Maintained with Handeliv
- Monitoring, adjustment, and periodic reporting against the baseline, at a fixed monthly fee per workflow.
- Handed over to your team
- For organisations whose team is ready to take it on. Readiness is assessed during the pilot, not decided afterwards.
Fee
A fixed monthly fee per workflow maintained.