Terms of Service

1. About these terms

These Terms of Service (“Terms”) govern your access to and use of handeliv.io (the “Site”), operated by PT Handeliv Cipta Niaga, registered at Pakuwon Tower (Tunjungan Plaza 6), Lt. 22 OT 18, Jl. Embong Malang No.21-31, Village/Sub-district Kedungdoro, District Tegalsari, City Surabaya, Province Jawa Timur, Postal code: 60261. By using the Site you agree to these Terms. If you do not agree, please do not use the Site.

2. Informational purpose

The Site describes our services and provides general information. Nothing on the Site is an offer capable of acceptance, and nothing on it constitutes legal, financial, tax or other professional advice. Descriptions of scope, timelines and pricing structures are indicative and bind only once set out in a signed written agreement.

3. Services and separate agreements

Any engagement, whether a diagnostic session, pilot, program or partnership, is governed by a separate written agreement between PT Handeliv Cipta Niaga and the client. Where that agreement conflicts with these Terms, the signed agreement prevails for that engagement.

4. 1:1 Consultation

The 1:1 Consultation is a consulting service: one 60-minute online session and one written note setting out a first-step plan. It is not a course or a training programme, and no certificate is issued. What you receive in the session is professional opinion based on the information you provide, and we do not guarantee any particular result (see section 5).

Cancellation and refunds work as follows:

• If you cancel at least 24 hours before the session, you may choose a new time or a full refund.
• If you cancel less than 24 hours before the session or do not attend, the fee is not refunded. You may reschedule once within 30 days.
• If Handeliv cancels, or cannot offer a time that suits you, you may choose a full refund or a new time.
• Refunds are processed within 14 working days to the original payment method.

Send cancellation or rescheduling requests to hello@handeliv.io.

5. No guarantee of outcomes

We describe the outcomes we work toward and how we measure them. We do not guarantee any specific business result. Results depend on factors outside our control, including data quality and availability, process ownership, and adoption within the client’s organization.

6. Acceptable use

• Do not use the Site for any purpose that breaches Indonesian law.
• Do not attempt to gain unauthorized access to the Site, its systems, or related infrastructure.
• Do not interfere with the operation of the Site, including through automated scraping that places an unreasonable load on it.
• Do not submit through any form on this site material that is unlawful, defamatory, infringing, or that contains another person’s personal data without a lawful basis.

7. Intellectual property

All content on the Site, including text, layout, graphics, the Handeliv wordmark and associated marks, is owned by PT Handeliv Cipta Niaga or its licensors and is protected under Indonesian intellectual property law, including Law No. 28 of 2014 on Copyright and Law No. 20 of 2016 on Marks and Geographical Indications. You may read and share the content for non-commercial informational purposes with attribution. Any other reproduction, adaptation or commercial use requires our prior written consent.

8. Submissions

Information you send us through a form on this site or by email is handled in accordance with our Privacy Policy. Please do not send confidential information through the Site before a confidentiality agreement is in place.

9. Third-party links

The Site links to Karier at karier.handeliv.io, which is our own product, and to third-party websites. We are not responsible for the content, availability or practices of third-party sites, and a link does not imply endorsement.

10. Availability

We aim to keep the Site available but do not warrant uninterrupted or error-free access. We may modify, suspend or discontinue any part of the Site at any time without notice.

11. Limitation of liability

The Site is provided for informational purposes. To the extent permitted by Indonesian law, we are not liable for indirect loss arising from use of the Site, such as lost profit or lost business opportunity, that was not reasonably foreseeable at the time you accessed it.

These Terms do not transfer our responsibility away from us and do not remove your right to compensation. Article 18 of Law No. 8 of 1999 on Consumer Protection renders a standard-form clause that transfers the business operator’s responsibility, or refuses compensation, void by operation of law; no such clause appears here. Liability that Indonesian law does not permit to be excluded remains fully in force.

This limit concerns use of the Site. Liability for work we carry out for a client is governed by that engagement’s written agreement, not by this page.

12. Electronic transactions

Use of the Site is the operation of an electronic system subject to Law No. 11 of 2008 on Electronic Information and Transactions as amended by Law No. 19 of 2016, and its implementing regulations.

13. Changes to these terms

We may update these Terms from time to time. The version published on the Site at the time of your use applies. The “last updated” date above indicates the most recent revision. Changes do not apply retroactively to agreements already signed.

14. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia. The parties will first attempt to resolve any dispute by deliberation (musyawarah) within 30 (thirty) calendar days. If no settlement is reached, the dispute shall be submitted to the District Court (Pengadilan Negeri) of Surabaya, Jawa Timur, unless a signed engagement agreement specifies a different forum.

15. Language

These Terms are made in Indonesian. This English version is a translation provided for the convenience of English-speaking readers. Where the two versions differ in interpretation, the Indonesian version prevails, in accordance with Law No. 24 of 2009 on the Flag, Language, Emblem and National Anthem.

16. Contact

PT Handeliv Cipta Niaga
Pakuwon Tower (Tunjungan Plaza 6), Lt. 22 OT 18, Jl. Embong Malang No.21-31, Village/Sub-district Kedungdoro, District Tegalsari, City Surabaya, Province Jawa Timur, Postal code: 60261
hello@handeliv.io