Terms of Service

1. About these terms

These Terms of Service (“Terms”) govern your access to and use of handeliv.io (the “Site”), operated by PT Handeliv Cipta Niaga, Nomor Induk Berusaha 2504260084155, registered at Pakuwon Tower (Tunjungan Plaza 6), Lt. 22 OT 18, Jl. Embong Malang No.21-31, Desa/Kelurahan Kedungdoro, Kec. Tegalsari, Kota Surabaya, Provinsi Jawa Timur, Kode Pos: 60261. By using the Site you agree to these Terms. If you do not agree, please do not use the Site.

2. Informational purpose

The Site describes our services and provides general information. Nothing on the Site is an offer capable of acceptance, and nothing on it constitutes legal, financial, tax or other professional advice. Descriptions of offers, timelines and pricing structures are indicative and are confirmed only in a signed agreement.

3. Services and separate agreements

Any engagement — including a diagnostic, pilot, program or partnership — is governed by a separate written agreement between PT Handeliv Cipta Niaga and the client. Where those terms conflict with these Terms, the signed agreement prevails for that engagement.

4. No guarantee of outcomes

We describe outcomes we work toward and how we measure them. We do not guarantee any specific business result. Results depend on factors outside our control, including data quality and availability, process ownership, and adoption within the client’s organization.

5. Acceptable use

• Do not use the Site for any unlawful purpose or in breach of Indonesian law.
• Do not attempt to gain unauthorized access to the Site, its systems, or related infrastructure.
• Do not interfere with the operation of the Site, including through automated scraping that places an unreasonable load on it.
• Do not submit through the contact form any content that is unlawful, defamatory, infringing, or that contains another person’s specific personal data without a lawful basis.

6. Intellectual property

All content on the Site — including text, layout, graphics, the Handeliv wordmark and associated marks — is owned by PT Handeliv Cipta Niaga or its licensors and is protected under Indonesian intellectual property law, including Law No. 28 of 2014 on Copyright and Law No. 20 of 2016 on Marks and Geographical Indications. You may view and share the content for non-commercial informational purposes with attribution. Any other reproduction, adaptation or commercial use requires our prior written consent.

7. Submissions

Information you send us through the contact form or by email is handled in accordance with our Privacy Policy. Please do not send confidential information through the Site before a confidentiality agreement is in place.

8. Third-party links

The Site links to Karier at karier.handeliv.io, which is our own product, and to third-party websites. We are not responsible for the content, availability or practices of third-party sites, and a link does not imply endorsement.

9. Availability

We aim to keep the Site available but do not warrant uninterrupted or error-free access. We may modify, suspend or discontinue any part of the Site at any time without notice.

10. Disclaimer and limitation of liability

To the maximum extent permitted by Indonesian law, the Site is provided “as is” without warranties of any kind, whether express or implied. To the maximum extent permitted by law, PT Handeliv Cipta Niaga shall not be liable for any indirect, incidental, consequential or punitive damages, or for loss of profits, revenue, data or business opportunity, arising out of your use of the Site. Nothing in these Terms excludes liability that cannot be excluded under Indonesian law.

11. Electronic transactions

Use of the Site constitutes an electronic transaction subject to Law No. 11 of 2008 on Electronic Information and Transactions as amended, and its implementing regulations.

12. Changes to these terms

We may update these Terms from time to time. The version published on the Site at the time of your use applies. The “last updated” date above indicates the most recent revision.

13. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia. The parties will first attempt to resolve any dispute amicably through deliberation (musyawarah) within 30 (thirty) calendar days. If no settlement is reached, the dispute shall be submitted to the exclusive jurisdiction of the District Court (Pengadilan Negeri) of Surabaya, Jawa Timur, unless a signed engagement agreement specifies a different forum.

14. Language

These Terms are published in English. Where a Bahasa Indonesia version is required under Law No. 24 of 2009 and there is any inconsistency between versions, the parties will agree in the relevant engagement agreement which language prevails.

15. Contact

PT Handeliv Cipta Niaga
Pakuwon Tower (Tunjungan Plaza 6), Lt. 22 OT 18, Jl. Embong Malang No.21-31, Desa/Kelurahan Kedungdoro, Kec. Tegalsari, Kota Surabaya, Provinsi Jawa Timur, Kode Pos: 60261
hello@handeliv.io